Politic
Confidentiality :
sonjee.com and lestresorscachesdesonjee.com take all necessary measures
to protect the confidentiality of
information you communicate to them,
so no information will be disclosed other than those necessary
delivery of your products ( Canada Posts , or other transporter ).
Our priority is excellence in customer service, any information submitted, including your name, your address and credit card number, remains entirely confidential, is encrypted and is protected by Paypall.
If you have any questions or concerns about the nature of our privacy policy, please contact us at the following address:
info@lestresorscachesdesonjee.com
Are your prices in Canadian dollars or U.S ?
All prices on our site are in canadian dollars.
Methods of payment and Currencies
Currencies :
All transactions on our site will be billed in Canadian dollar
Payment Methods:
You can pay online via Paypall with the following credit cards Visa, MasterCard and American Express
Or you can pay by check contact us bywriting at:
info@lestresorscachesdesonjee.com
***No delivery C.O.D. accepted***
Modifying an order after it's placed :
If you need to make changes to your order
you've just place, please contact customer service by email at : sonjee31@lestresorscachesdesonjee.com
indicating the changes you want to make.
Please note that the processing of your order may be made right away upon reception. It may therefore be impossible to change items on your order.
Cancellation after placing an order:
If you have completed your order, please email with the customer service at: sonjee31@lestresorscachesdesonjee.com
to cancel your order. Be sure to include your order number in the email. Please note that the processing of your order may be made upon receipt. It may therefore be impossible to cancel.
Delivery Delay
Delivery will be made by lestresorscachesdesonjee.com
as soon as possible after acceptance of your order and availability of selected products in stock.
The delivery period is estimated from the time the products leave Les Trésors Cachés De Sonjee Boutique.
Generally your order will leave within 48 hours after acceptance.
You will receive your package usually within 2-6 business days .
P.S Make note that if the product is not in stock delivery time will be approximately 20 working days.
Taxes and Customs
Orders shipped to Canada
Upon concluding your transaction, orders shipped within
Canada include all amounts of taxes and applicable depending on your province.
Exchanges and refunds
sonjee.com et lestresorscachesdesonjee.com guarantee you a shopping experience that will give you full satisfaction. However, if you are not completely satisfied with an item, simply return it to us to get an exchange or refund, provided it meets all terms and conditions is below.
*** (Please read the terms and conditions to determine if your item can be returned for a refund or exchange.)***
Terms and conditions:
10 DAYS: The date stamped by the post office at the back should not exceed more than 10 calendar days after the order.
To help us process your refund, the returned item must be accompanied by the original invoice.
Condition of Goods:
All returned items must be in the state in which it was shipped.
All products must be in their original packaging. Clothing should not have been worn before being accepted for a refund.
Items not refundable:
Due to the intimate nature of some items and standards of hygiene, we regret that we can not offer any exchange or refund for the following :
All sets of lingerie including panties.
If these items are returned, they will be returned at your expense.
How do I return or exchange an item.
Returnss :
Send by mail article accompanied by the original invoice at the following address:
for security reasons, please return the package in a shipping box appropriately. You are responsible for all shipping and handling on return.
Refunds:
Once we have received the item and that we have found to comply with our terms and conditions, we will promptly refund the cost of goods and taxes.
You are responsible for all shipping and handling on return,
and the rights and (or) fees for orders shipped overseas.
Exchange:
Once we have received the item and that we have found to comply with our terms and conditions, we will exchange your product.
You are responsible for all shipping and handling at the exchange. Thus the cost of shipping and handling will be charged to you again
